Refund Policy
At MergeOrbitsPark, we are dedicated to delivering high-quality pizzas and related dishes to our guests at London, United Kingdom. This Refund Policy explains how we handle refunds, replacements, and credits for orders placed through our site at mergeorbitspark.xyz or in our restaurant locations. By placing an order, you agree to the terms described below. Last updated: October 13, 2025.
Customer satisfaction and eligibility
We strive to provide delicious meals prepared with care. If you are not completely satisfied with your order, you may be eligible for a refund, replacement, or store credit. Eligibility depends on the nature of the issue, the timeliness of your request, and the documentation provided. Common eligible concerns include incorrect items, cold or undercooked dishes, missing components, or significant quality issues that affect your dining experience. We review each case on its merits to determine the appropriate remedy.
How to request a refund or replacement
To request a refund, replacement, or credit, please contact our team at +44 20 7946 0123 with your order number, the date of purchase, and a brief description of the issue. For online orders, you can also submit a request through our website at mergeorbitspark.xyz under the “Help” or “Support” section. Include clear photographs when possible to help us assess the situation quickly. Requests submitted within 30 days of purchase receive priority handling, but we may consider exceptions in exceptional circumstances.
What we offer
If your claim is approved, you may be offered one of the following remedies: a full or partial refund to the original payment method, a replacement item of equal value, or a credit toward future purchases with us. Refunds are issued in the same currency used for the order, and processing times vary by payment provider. If you are granted a credit, it will be applied to your MergeOrbitsPark account or issued as a voucher valid for future orders placed through mergeorbitspark.xyz.
Delivery and dine-in orders
Refund eligibility differs slightly based on whether you ordered for delivery or for dine-in. For delivery orders, refunds or replacements are generally considered when the item delivered does not match the order, arrives late after a reasonable timeframe, or arrives in an unsafe condition. For dine-in experiences, refunds or credits may be offered if you notify us within a short window after service and provide a clear description of the issue. If you used a third-party delivery service, the refund process may be coordinated between you, the restaurant, and the delivery partner, but we will assist you throughout to ensure a fair resolution.
Non-eligible situations
Refunds do not apply to issues related to personal preferences, changes of mind, or minor variations in taste or texture that fall within the range of normal kitchen variability. We reserve the right to deny refunds in cases where the order was delivered as described and your concern is not verifiable, or if the order was tampered with after delivery.
Outstanding balances and credits
If you have an outstanding balance with MergeOrbitsPark, the refund may be applied to that balance first. Credits issued by our team have a validity period of 12 months from the date of issue, unless otherwise stated. To check your balance or credit status, contact +44 20 7946 0123 or review your account on mergeorbitspark.xyz.
Privacy and data
We handle personal information in accordance with applicable privacy laws. When you submit a refund request, we may collect data such as your order number, contact details, photos, and a description of the issue to verify and process your claim. We do not share your personal information beyond what is necessary to resolve your request, and we store data securely at 232 Strand, London, WC2R 1AP, United Kingdom.
Contact information
If you have questions about this Refund Policy or need assistance with a claim, please reach out at +44 20 7946 0123 or visit mergeorbitspark.xyz for support hours and options. Our staff at the London location is ready to help ensure you have a satisfying experience with our pizzeria, whether you’re dining in, taking out, or ordering for delivery.
Thank you for choosing MergeOrbitsPark for your pizza cravings. We appreciate your business and are committed to resolving issues promptly and fairly to keep your experience delicious and enjoyable. We serve customers in London, WC2R 1AP, United Kingdom and surrounding areas, providing fresh ingredients, fast service, and warm hospitality with every order.